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Customer Service Team Leader
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  • Competitive
  • Bangkok
  • Permanent
  • Kritakarawin
  • 0212159
  • 02-656-0014
  • 086 - 842 - 8080
  • 2015-12-02
Client's information
Main Responsibilities
  • To lead a team of co-workers for attending to walk-in customers’ returns and exchanges.
  • To plan duty roster for the team.
  • To train staff on customer handling and to use the Inventory system.
  • To support the team members in processing exchanges/refunds when “overwhelmed”.
  • To support the team members by serving walk-in customers during “overwhelming” situations.
  • To replenish selling tools including, gift vouchers etc.
  • To be responsible for ordering of hardware, replenishing and maintaining of hardware room.
  • To assist in the Customer Service Back Office when calls are overwhelming.
  • To take on “escalated” cases/complaints
Requirements
  • Minimum 3 years Customer Service experience in a supervisory position(experienced in leading/coaching team member),preferably from a Retail/Service Industry
  • Proven leadership abilities and lead by example
  • Excellent communication and interpersonal skills
  • Strong enthusiasm and knowledge of home furnishings
  • Able to share knowledge and learning and build working relationships
  • Ability to bring out the best in co-workers and to motivate and develop the organisation
  • Ability to create an environment where the company values are a strong and living reality that embraces the diversity of co-workers and visitors
  • Computer literacy and good English communication skills to perform daily operations
Compensation

Attractive salary package will be offered to a successful candidate



 
For qualified candidates, please submit your updated CV directly to    kritakarawin.n@kennediaconnext.com
Only short listed applicants will be notified.

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